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Service Assistant
Job Title:
Service Assistant
Job Type: Full Time - Non Exempt
Employer:
Captive-Aire Systems, Inc.
4641 Paragon Park Road
Raleigh, NC 27616
Contact: Judy Nunnenkamp
How: E-mail: judy@captiveaire.com
Salary: Depends on experience.
Reports To: Service Manager
General Description:
Provide assistance to customers and sales people concerning technical service, replacement parts,
and product installation. Follow up on warranty and recall issues with customers, contractors,
and sales people. Assist the Service Manger with product, service, and document improvement
projects.
Company Profile:
Largest US manufacturer of commercial kitchen ventilation equipment. Company named 3 years in
INC Magazine’s 100 fastest growing private companies. Named industry’s “Best in Class” 8 years.
Over 650 employees companywide. Current manufacturing facilities in NC, OK, CA, PA and IA.
Financially strong, entrepreneurial, growth oriented company that has dominated the industry for
over 30 years. 60 sales and engineering offices nationwide.
VISIT OUR WEB SITE AT: www.captiveaire.com.
Job Functions:
- Handle customer service calls and e-mails in a professional manner.
- Provide back-up for technical service calls and e-mails
- Provide archived wiring prints and specifications for customers and sales people
- Place replacement and warranty parts orders
- Assist in department projects
Tasks & Projects:
- Assist with improving and maintaining product Installation and Operation Guides
- Assist with interviewing and establishing a service contractor network
- Assist with creating and maintaining service manuals and start up guides
- Assist with custom product installation instructions and modification instructions
- Assist with training customers and sales people after completing required training
Experience Requirements:
- Three years experience in customer service related field
- Proficient in Microsoft Excel, Word, Powerpoint, and Outlook
- Excellent customer service and project management skills
- HVAC, mechanical, and electrical experience not required but is a plus
Additional Requirements:
- Must be willing and able to travel with short notice twice a month
- Must have two or more references of their customer service skills
- Must be able to lift 50 pounds, climb ladders, maneuver on jobsites, and be comfortable with heights
Proposed Training:
- Corporate new employee training Raleigh, North Carolina - 1 Week
- Dale Carnegie training Edine Praire, Minnesota - 1 day a week for 16 weeks
- Assembly experience at the plant West Union, Iowa - 1 week
- Jobsite experience Wausau, WI - 6 jobsites supervised start-ups
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