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The following terms and conditions apply to all sales
All Returns Are Subject to CaptiveAire Systems Policies
Return privileges are subject to pre-approval. CaptiveAire Systems reserves the right to decline specific return requests
based on our return policy. Be sure to ask the Sales Representative about specific return conditions before
purchasing any item.
Final Sale of Certain Products
The following products are final sale items and are not returnable to CaptiveAire Systems for refund or exchange for any
reason:
- Hoods and/ or accessories of hoods (ie. filters, lights, backsplash etc.)
- Curbs
- Grease duct
- Any non-stocked specialty or custom item
Packaging of Returns
All returns must be 100% complete, contain ALL original boxes, products, components and packing material and
have a pre- authorized RMA number issued by your sales representative. Incomplete returns, used products, or
products not in new condition cannot be returned for credit. CaptiveAire Systems will refuse any return of items that do
not meet the aforementioned requirements.
Nonrefundable Charges
Labor, installation services, and shipping charges are nonrefundable. The Customer is responsible for all return
shipping charges; therefore, all returns must be shipped prepaid. CaptiveAire Systems recommends that the Customer
return products via a trackable service with appropriate insurance. CaptiveAire Systems is not responsible for lost or
damaged parcels.
Return Privileges for Non-Defective Items
All non-defective returns authorized by CaptiveAire Systems will be assessed a minimum 25% restocking fee, and must
be authorized for return within 30 days from date of receipt. No refunds will be issued after such 30 day period.
Authorization may be obtained by contacting the sales representative. The Customer will be issued a Return Material
Authorization (RMA) number, which is valid for 10 days. Failure to return a product within such 10 day authorization
period will be deemed to be an acceptance of the product.
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